Shipping policy
Where we deliver, how to follow your order, and what to do if a delivery needs attention.
Effective date: October 10, 2026
Where we deliver
We ship to the 48 contiguous states and the District of Columbia. We do not currently ship to Alaska, Hawaii, or U.S. territories. Check that your delivery address is within this area before ordering.
Shipping charges
Review the shipping charges and order total at checkout before payment. Free shipping applies only when it is expressly offered for your order. The treatment of original shipping charges and return costs is explained separately when customer care reviews a return request.
Payment and warehouse processing
Payment confirmation does not mean your order has shipped. After payment is confirmed, the order is sent to our warehouse for fulfillment. A warehouse confirmation and a carrier's acceptance of a parcel are different stages.
Dispatch and delivery timing
We aim to dispatch orders promptly. We do not promise same-day dispatch or a fixed delivery date unless expressly stated for your order. An estimated delivery date is not a guarantee. If we cannot meet a dispatch commitment, we will notify you and arrange any required delay consent or cancellation and refund under applicable law.
Finding your order
Sign in to view Orders in your account. If you checked out as a guest, use Find your order with your order number and checkout email. Once a guest order has been linked to an account, sign in to that account to view it. Tracking details are shown when available. Find your order
Tracking and carrier acceptance
A shipping label or tracking number may be created before the carrier receives the parcel. Carrier scans show the actual progress of the shipment. A missing scan or a period without updates does not, by itself, confirm that the parcel is lost. A shipping label included with an order update is a record of the original shipment, not a return label or approval to return goods. Contact customer care for return instructions.
Checking your delivery address
Review the recipient's name, street address, state, ZIP code and contact details before payment. Incorrect details may cause delays, failed delivery or a parcel being returned. Contact customer care as soon as you notice an error; we cannot guarantee that an order can be changed or stopped after submission.
Failed delivery and additional costs
Customer care will review the address and carrier records before explaining any available redelivery, return or refund arrangement. Any applicable additional cost must be explained before you agree to an arrangement. We do not add a new, undisclosed fee after a problem is reported.
Delayed missing or damaged deliveries
If tracking has stopped updating, or shows delivery but you have not received the parcel, check the address and ask household members or a reception desk, then contact customer care. We will review the available delivery records and explain the next steps. If the parcel is damaged, incomplete or contains the wrong item, include your order details, a description and photos when available. A delivered scan alone does not settle every delivery dispute. For a lost parcel or missing items, contact customer care with your order number, the affected items and quantities, and the tracking number if available. Customer care must verify the issue and approve any refund and its amount. Reporting the issue does not trigger an automatic refund.
Requests while a parcel is in transit
Once your order has shipped, it cannot be cancelled through your order page. Contact customer care before refusing delivery or sending anything back. A return or refund is not approved simply by contacting us. This policy does not limit your rights under applicable law. Refusal and return options depend on the actual carrier's rules. If customer care authorizes a return, we must verify the return status on that carrier's official tracking platform; a customer screenshot alone is not sufficient. A return scan is not refund approval. For an ordinary return, the warehouse must also receive and check the goods before a refund can be approved. Verified loss, missing items and other cases where no goods can be returned are reviewed separately. Read the Refund policy